Refund policy
RETURN AND REFUND POLICY
At One With Car, we work with established distributors and manufacturers to supply our products. Because orders are fulfilled directly by these partners, returns are subject to the applicable supplier's return policies and authorization requirements, except where applicable law provides otherwise.
Our role is to assist you throughout the return process, communicate with the supplier, and help coordinate an appropriate resolution.
RETURN ELIGIBILITY
Contact us within 30 days of delivery to request a return. Eligibility depends on the product, supplier, and reason for return. Some products, including certain suspension components, electronics, custom-built products, and special orders, may be nonreturnable for discretionary returns.
All discretionary returns require prior authorization. Merchandise must generally be new, unused, uninstalled, and in its original packaging with all included components and documentation.
REQUESTING A RETURN
Email brian@onewithcar.com with your order number, the product you wish to return, and the reason for your request. Photographs may be requested to help establish the product's condition.
We will contact the appropriate distributor or manufacturer, review the applicable return requirements, and communicate the available options to you.
Do not return merchandise until we provide written authorization and the correct return instructions. Unauthorized returns may be refused by the receiving warehouse.
RETURN SHIPPING AND FEES
Approved discretionary returns may be subject to return shipping charges, restocking fees, or other applicable supplier charges. We will communicate known charges and obtain your agreement before proceeding with an authorized return.
Original shipping charges are generally nonrefundable for discretionary returns. Where we are responsible for an incorrect, damaged, or defective product, we will provide the appropriate remedy as required by applicable law.
INSPECTION AND REFUNDS
Returned products are inspected by the receiving distributor or manufacturer. Approval of a return request does not guarantee that the merchandise will pass inspection.
Once the return has been inspected and approved, we will process the applicable refund to your original payment method, subject to any previously disclosed and lawful charges. We will keep you informed throughout the process.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order promptly upon delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible with your order number and photographs where available.
We will coordinate with the distributor or manufacturer to investigate the issue and arrange the appropriate resolution. These claims are handled separately from discretionary returns and remain subject to applicable consumer rights.
MANUFACTURER WARRANTIES
Products may be covered by their respective manufacturer's warranty. Warranty eligibility, inspection, repair, and replacement decisions are generally made by the manufacturer according to its published warranty terms.
We will assist you in initiating and coordinating eligible warranty claims. Any statutory rights you have against One With Car remain unaffected.
CONTACT
For return or warranty assistance, email brian@onewithcar.com.