Shipping policy
Shipping Policy
Fulfillment
One With Car works with independent distributors and manufacturers to fulfill orders. Products may ship directly from their warehouses rather than from our business location. Orders containing multiple items may arrive in separate shipments.
Shipping destinations
We currently ship to addresses within the contiguous United States. We do not ship internationally or to freight-forwarding services. Additional destination restrictions may apply to individual products.
Processing and delivery
Product availability and estimated shipment times may vary by supplier. Any shipping estimate provided at checkout or on a product page is based on information reasonably available to us. Delivery transit times are estimates, not guaranteed arrival dates, unless expressly stated otherwise.
Inventory and backorders
Inventory information may change before an order is processed. If we cannot ship within the promised timeframe, or within 30 days where no timeframe was specified, we will provide the delay notice and cancellation or refund options required by applicable law. We will not substitute a materially different product without your agreement.
Shipping charges
Applicable shipping charges will be displayed during checkout before an order is submitted. Additional charges for oversized or unusually heavy merchandise will be disclosed before purchase or presented for your approval before the order proceeds.
Address verification
We may verify billing and delivery information before fulfillment. Orders may be restricted to verified shipping addresses. Requests to change a shipping address after an order has been submitted are not guaranteed and may require cancellation and replacement of the order.
Tracking
When available, tracking information will be emailed after shipment. Tracking may be provided separately for items fulfilled from different locations.
Damaged, lost, or incorrect shipments
Please inspect deliveries promptly. If a shipment is damaged, missing, or incorrect, contact brian@onewithcar.com as soon as possible. Retain all packaging and provide photographs when possible. We will investigate with the supplier or carrier and provide the appropriate remedy under applicable law and our published policies.
Customer support
For shipping questions, contact brian@onewithcar.com and include your order number.